Responsibilities

• Support proactive storytelling and consumer awareness efforts that translate complex trust, security, and payments messages into clear, compelling narratives that resonate with customers and the media.
• Lead consumer awareness campaigns in partnership with marketing and our PR agency to develop relevant campaigns, media targets, and measurement approaches.
• Pitch stories that reinforce Chase's leadership in fraud and scam prevention, including product innovation across security and payments and how it improves customer outcomes.
• Help build thought leadership and executive visibility, identifying media or speaking opportunities.
• Monitor, analyze, and synthesize media and emerging trends, turning coverage and conversation into insights, opportunities, and proactive recommendations.
• Support issues management and crisis communications, crafting timely, clear communications for internal and external audiences, and helping coordinate response across stakeholders.
• Partner cross-functionally to assess reputational risk and opportunity, ensuring messaging is accurate, aligned, and grounded in how our products and actions protect customers.