External Communications Specialist

Phoenix, AZ (Unknown)

Salary Not AvailableSenior Level5+ years expFull time

Posted 6 weeks ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own external communications for a regional program, serving as the primary spokesperson, shaping crisis guidance, and coordinating with cross-functional teams to align storytelling with business goals.

  • Regional PR ownership: media relations, messaging, and crisis readiness.
  • Spokesperson duties: on-air interviews, press requests, and weekend studio segments.
  • Narrative collaboration: data-backed storytelling with leaders for high-impact coverage.

Job Description

Responsibilities - Develop and execute comprehensive external communications strategies to enhance the organization's public image, localizing the leadership framework, messaging tracks, and media targets for the assigned region. - Serve as a primary spokesperson for the Club, managing incoming media inquiries and interviews, which includes preparing for and participating in regular weekend studio segments, live broadcast interviews, and press requests. - Design, pitch, and execute proactive PR campaigns around key company initiatives and public safety issues to consistently secure positive, high-impact coverage. - Oversee the creation of messaging materials, including talking points, press releases, social media content, and scripts for organization announcements and marketing campaigns. - Act as the primary lead for crisis events, managing sensitive issues, overall crisis communication strategies, and intense investigative media inquiries. - Cultivate and maintain strong relationships with media contacts, journalists, and industry influencers to secure sustained media coverage and partnerships. - Direct the proactive use of PR methods to advance the company's public image, which includes collaborating with external stakeholders to manage guest speakers and vetting participation requests for high-profile public engagements - Provide expert communications counsel to business leaders and collaborate closely with internal partners to align external communication efforts with overall business objectives. - Partner with internal departments and AAA Inc. to identify and develop impactful narratives, data-backed insights, and engaging stories that strengthen the brand's presence. - Identify and mentor key internal subject matter experts (SMEs) to become effective media commentators, thereby expanding the organization's pool of external spokespersons. - Monitor and analyze media coverage and industry trends to identify risks and opportunities, while actively measuring and reporting on the overall effectiveness of PR campaigns to key leadership. - Strong strategic thinking with the ability to develop, lead, and implement comprehensive external communications strategies. - Demonstrated experience serving as a primary spokesperson, managing day-to-day media inquiries, and handling high-stakes live media interviews. - Proficiency in crisis communications strategies and advanced understanding of issues management frameworks, with a proven track record of handling rapid-response situations, intense investigative reporting, and maintaining sound judgment under tight deadlines. - Demonstrated ability to cultivate and sustain strong, trusted professional relationships with a diverse range of stakeholders, including regional journalists, news editors, industry influencers, government officials, and coalition partners. - Proven success in monitoring and analyzing media coverage and industry trends to identify strategic opportunities and potential risks. - Strong organizational skills with the ability to balance multiple complex work streams and lead cross-functional projects independently in a fast-paced environment. - Bachelors degree in Communication, Journalism, or related field. - 5 years experience in public relations, media, corporate communications, or a relevant field. - Professional fluency in Spanish, including experience serving as a bilingual media spokesperson.
AAA Mountain West Group logo

AAA Mountain West Group

3.6 Glassdoor

AAA. Always here for our Members, communities, and you.Welcome to AAA Mountain West Group. For well over a century, we’ve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance we’re famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road. Beyond the top services we offer, there is still so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up.Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. We’re always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. You’ll also be able to take comfort in knowing that you’ll be covered by some of the best and competitive benefits in the industry.

Walnut Creek, California, USA
2K employees (88 in marketing)
57% recommend to a friend
73% CEO approval

Traffic Signals

Monthly Visitors
17.2M
Monthly Google Ads Budget
$18.9M
Traffic Source Mix
Search
36.4%
Direct
56%
Referral
5.8%
Social
0.4%
Paid
1.2%

Headcount Trend

Current headcount: ~2K

Marketing Team

Marketing Team Size
72 (4% of company)
Marketing Roles Posted (Last 30 Days)
2

Recent News