Responsibilities

• Strategy & Planning: Develop and execute a comprehensive external communications strategy that includes print and digital content, media relations, and brand initiatives. You’ll be responsible for creating and implementing scalable processes to ensure all team activities are deadline-driven and aligned with business objectives.
• Performance Analytics: Build a regular reporting cadence to measure the effectiveness of all external communications programs. You’ll be expected to identify key performance indicators, analyze data from channels like our website and social media, and provide actionable insights to senior leadership.
• Team Leadership & Development: Lead, mentor, and manage a small team of external communications and technical professionals. You’ll provide clear direction, constructive feedback, and active coaching to help your team expand their skills and deliver high-quality work.
• Brand & Content Management: Serve as a steward of the company’s brand image and reputation. You’ll oversee content development for the company website, social media, and marketing collateral, ensuring all public-facing materials adhere to the highest standards of quality and consistency.
• Project Management: Maintain a strong sense of urgency and organization to manage multiple complex projects with varying deadlines. You’ll ensure all project workflows are streamlined and communications requests are addressed promptly and proactively.

Requirements

• Experience: Minimum of 15 years’ experience in corporate communications or a similar role, with at least five years in a management position. Must have a proven track record of managing teams, developing processes, and implementing successful communications strategies.
• Strategic Acumen: A strategic thinker with a deep understanding of how communications influence business outcomes. Proven ability to identify opportunities, solve problems, and think analytically.
• Technical Knowledge: Strong knowledge of website, SEO, and content analytics (e.g., Google Analytics, SEMrush, etc.). Experience with video projects and a working understanding of creative design processes are highly desirable.
• Communication Skills: Exceptional writing, editing, and verbal communication skills. Meticulous attention to detail and a strong command of AP Style are essential.
• Leadership Qualities: A confident leader who is skilled in providing feedback and coaching team members. Must be able to collaborate effectively with senior leadership and internal stakeholders.
• Required Systems/Software: WordPress, GA4 (Google Analytics), LinkedIn, Project management software (e.g., Teamwork, Asana, Monday.com)

Preferred

• AI-powered content creation and analytics tools
• SEO software
• Adobe Creative Cloud
• Canva
• Social media monitoring tools (e.g., Sprout Social, Hootsuite)

Benefits

• Health Plans: Medical, Dental, Vision
• Life & Accident Insurance
• Disability Coverage
• Employee Assistance Program (EAP)
• Back-Up Daycare
• FSA & HSA
• 401(k)
• Pre-Tax Commuter Account
• Merit Scholarship Program
• Employee Discount Program