Responsibilities

• Lead Client Benchmark Engagements and Related Projects: Lead Omnichannel Marketing benchmarks and all projects with clients, from project initiation to final delivery. This includes conducting in-depth interviews with functional leaders, executives and stakeholders to ascertain available resources and existing capabilities
• Capture / coordinate receipt of client-provided quantitative and qualitative information for input into TGaS’ database for analysis. Data commonly includes headcount, budgets, skills, operating practices, processes, supportive infrastructure, etc.
• Author benchmark engagement reports summarizing client’s resources and capabilities relative to peer set companies and TGaS’ continuums of best practices, including recommendations to improve operational effectiveness/efficiencies to coincide with the client organizations’ current or evolving/future needs
• Represent the Omnichannel Marketing solution while working collaboratively and cross-functionally with other TGaS teams in the course of client engagements spanning multiple TGaS solutions
• Participate in or (where appropriate) lead value-added client engagements (e.g., strategy and business planning sessions or workshops) which help to drive the value of TGaS benchmark results into clients’ operating practices, processes, or business results
• Demonstrate expertise and provide consultative guidance on key Omnichannel Marketing areas: Omnichannel strategy, customer engagement orchestration, and channel optimization; Content strategy, modular content operations, and personalized engagement; Marketing technology, data, analytics, AI-enabled engagement, and performance measurement; Operating models, governance, organizational design, and capability development
• Lead Advisory Services Engagements With Clients: Respond (accurately and in a timely manner) to client inquiries by providing expert and valued guidance that informs client decision-making. Provide ‘urgent, on-call support’
• Envision and proactively execute an annual plan for producing value-added content for client consumption - achieved through TGaS Advisors’ Virtual How (VHow) network and (survey) process
• Lead the Omnichannel Marketing solution semi-annual Client Summits. Envision and create content to be showcased at the Client Summits
• Identify and implement enhancements to the advisory services process. Conduct routine ‘best practice deep dives’ to be published and distributed to the network of TGaS advisory services clients

Requirements

• Broad knowledge of pharmaceutical marketing with extensive background in Omnichannel Marketing
• Comfort working at the highest levels of client organizations, interacting closely with top executives and business unit leaders
• An ability to consult, problem-solve, work autonomously, and to organize complex information into clear actionable recommendations that improve (client) business results
• Development and management of effective relationships with internal stakeholders and/or clients
• Ability to manage multiple projects and timelines simultaneously, coupled with excellent communication skills, including group presentations, verbal and writing abilities. Proficiency in the Microsoft Office suite of products
• High integrity and credibility as perceived by all those with whom he/she will work
• Change management / process analysis skills
• Bachelor’s degree is required. An advanced degree is strongly preferred

Preferred

• An advanced degree is strongly preferred
• Education: A Bachelor’s degree is required.