Responsibilities

• Serve as the primary front desk and customer service contact for Harris Community Center and the Parks and Recreation Department.
• Respond to inquiries about facility rentals, recreation programs, special events, seasonal activities, park rentals, and department services by phone, email correspondence, and walk-in contact.
• Coordinate reservations, room layouts, rental records, payments, deposits, refunds, building access, renter communication, audiovisual needs, and customer support before, during, and after rentals.
• Oversee the facility for programs, rentals, and City functions, including room setup, teardown, cleaning, restocking, trash removal, supply checks, and basic equipment troubleshooting.
• Remain available, as assigned, for after-hours rental problems or questions.
• Assist with exterior facility and grounds maintenance as needed.
• Plan, coordinate, implement, and evaluate City festivals, special events, and community functions.
• Coordinate event logistics, including site plans, staffing, volunteers, vendors, contractors, performers, equipment, supplies, signage, permits, safety needs, public notices, and day-of-event operations.
• Serve as a liaison among Parks and Recreation, City departments, downtown businesses, outside agencies, event organizers, vendors, sponsors, volunteers, and community partners to support safe and successful events.
• Assist with special event and street closure application review, planning timelines, checklists, on-site operations, customer service, troubleshooting, teardown, and post-event evaluation.
• Recruit, schedule, train, and oversee volunteers, seasonal and event staff, and part-time staff, as assigned.
• Work with the Tourism Coordinator, Communications Department, contractors, and City staff to maintain City of Belton brand and marketing standards.
• Develop, schedule, and maintain content for department social media, website pages, newsletters, event calendars, digital displays, flyers, signage, and printed materials.
• Monitor department social media channels and respond to or route questions promptly in accordance with City communication procedures.
• Create marketing plans and promotional materials that increase awareness, attendance, sponsorship, volunteerism, and community engagement.
• Coordinate with the City Public Information Officer to notify print, radio, digital, and television media of upcoming events, programs, closures, and community notices.
• Gather photos, attendance data, marketing metrics, testimonials, and program outcomes for reports, promotions, and future planning.
• Maintain the department calendar, including event deadlines, facility reservations, program dates, meetings, staffing needs, and conflicts involving spaces, equipment, or resources.
• Track expenses, revenue, rentals, deposits, refunds, invoices, receipts, sponsorships, quotes, purchase orders, and financial records as assigned.
• Complete monthly reconciliation of department revenue and assist with accurate recordkeeping in accordance with City procedures.