Support customer-facing operations and fundraising efforts by handling requests and coordinating with stakeholders.

• Own customer communications and task execution within the team.
• Must-have: coachable with strong written and verbal communication and attention to detail.
• Standout: proactive attitude and ability to work independently or in a team.

Responsibilities

• Completing assigned tasks within your team and independently when required
• Acting as a liaison between customers and clients
• Assisting with achieving fundraising targets
• Attending meetings, workshops, and training sessions
• Continuously striving to improve cost-effectiveness and customer service
• Communicating with customers and ensuring requests are handled efficiently
• Producing detailed and accurate reports of donations and campaign progress
• Providing weekly progress updates to the Managing Director (or earlier if required)
• Developing excellent customer service skills aligned with company standards

Requirements

• A strong desire to pursue a career in marketing, sales, or customer service
• No experience necessary, but candidates must be coachable and eager to learn
• Exceptional attention to detail
• Strong written and verbal communication skills
• Good time management and ability to work to tight deadlines
• Proactive attitude with enthusiasm and initiative
• Ability to work effectively under pressure
• Strong multitasking skills
• Ability to work independently and as part of a team
• A dynamic and outgoing personality