Responsibilities

• Own and execute Sage's customer event strategy, including executive roundtables, executive dinners, regional customer events, customer advisory experiences, and other relationship-building programs.
• Own the strategy and business outcomes for Sage's flagship annual customer event, serving as the primary partner to the event production agency and internal stakeholders to deliver an exceptional attendee experience.
• Partner closely with Customer Success, Sales, Growth Marketing, and the Head of Operator Advocacy to develop attendee strategies, strengthen customer relationships, and maximize the business impact of every event.
• Lead all aspects of event execution, including venue sourcing, vendor management, contracts, budgets, registration, travel, communications, production, onsite logistics, and post-event follow-up.
• Collaborate with Growth Marketing and Marketing Operations to develop integrated promotional campaigns, registration strategies, and attendee communications that drive engagement before, during, and after each event.
• Measure event success through attendance, engagement, customer feedback, expansion influence, and overall business impact, using insights to optimize future event strategy and investments.
• Identify and launch new customer event formats and engagement opportunities that strengthen Sage's brand, foster peer-to-peer connections, and create memorable customer experiences.

Requirements

• 5+ years of experience in event marketing, experiential marketing, field marketing, or B2B event management.
• Demonstrated experience planning and executing executive events, customer events, conferences, or strategic marketing programs from concept through execution.
• Strong project management skills with the ability to manage multiple events and priorities simultaneously.
• Experience managing event budgets, vendors, contracts, travel, timelines, and onsite production.
• Excellent communication and relationship-building skills with the ability to collaborate across Marketing, Sales, Customer Success, Executive Leadership, customers, and external partners.
• Highly organized with exceptional attention to detail and a proactive, solutions-oriented mindset.
• Comfortable balancing strategic planning with hands-on execution in a fast-paced environment.
• Willingness to travel approximately 25–35% throughout the year to support customer, company, and industry events.

Preferred

• Experience planning executive dinners, customer conferences, advisory councils, or regional event series.
• Background in B2B SaaS, healthcare, senior living, hospitality, or another relationship-driven industry.
• Experience partnering with Sales and Customer Success to support customer engagement and account growth.
• Strong analytical skills with experience measuring event performance and business outcomes.
• Passion for creating memorable experiences that foster lasting customer relationships.

Benefits

• Our benefits package for employees includes competitive base compensation along with stock options.
• We also provide fully-paid health and dental insurance coverage for all of our employees, along with other health benefits including vision insurance, membership to premium primary and urgent care, and online medical health providers. We also have a take as you need time off policy, in addition to 7 paid holidays and a company wide winter break during the holidays.