Responsibilities

• Lead the direct sales motion to identify, pitch, and close deals for Embedded Payments: EMD and Cash-to-Close solutions through wide release
• Maintain continuous engagement with clients from point of sale through onboarding to prevent drop-off and ensure a seamless experience
• Build and maintain a library of pitch decks, one-pagers, objection-handling guides, and competitive positioning materials tailored to real estate payments
• Act as the primary project manager, guiding clients through the client onboarding process, coordinating all required documentation and approvals
• Work closely with the Payments Operations team to manage technical setup flows and ensure all compliance requirements are satisfied prior to go-live
• Own client enablement during the initial three-month ramp period, driving product adoption and identifying early expansion opportunities
• Serve as the primary escalation point for client issues during onboarding, coordinating rapid resolution across internal teams
• Partner with Product Marketing team to develop and refine the playbook for the Embedded Payments product suite as new features and payment rails come online
• Conduct regular analysis of pipeline and adoption data to identify trends, conversion bottlenecks, and expansion opportunities—translating findings into clear recommendations for leadership
• Build and maintain reporting on key GTM KPIs including pipeline velocity, onboarding completion rates, and early adoption metrics

Requirements

• 5-6 years of experience in sales, partnerships, customer success, or GTM roles—ideally within fintech, banking, payments, or real estate technology
• Demonstrated ability to manage a pipeline or CRM with accuracy and discipline; experience with Salesforce preferred
• Proven track record of owning a client relationship end-to-end, from prospecting through onboarding and adoption
• Comfortable operating in early-stage or zero-to-one product environments where the playbook is still being written
• Strong written and verbal communication skills with the ability to synthesize complex product and compliance concepts for non-technical audiences
• Active, hands-on use of major LLM tools (Claude, ChatGPT, Gemini) in a professional context to accelerate analytical or writing workflows
• Familiarity with ACH, wire, or digital payment infrastructure is a meaningful advantage. Title, escrow, or real estate industry experience is a strong plus

Benefits

• Qualia offers comprehensive health plans, a 401k program, and commuter benefits, and we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy.
• Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.
• Qualia is an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.