Early Engagement Loyalty & Retention Lead

New York City, NY (On-site)

$55/hr – $65/hrSenior LevelContract

Posted 2 weeks ago

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Job Summary

Own the early lifecycle marketing strategy for a regulated credit card program, coordinating cross-functional teams, agencies, and compliance reviews to drive engagement in the first 24 months.

  • Own lifecycle activation across email, web, and mobile to lift early engagement.
  • Lead strategy and governance with internal and external partners, calendars, and budgets for compliant campaigns.
  • Measure impact with data to drive portfolio growth and clearly show results to stakeholders.

Job Description

Responsibilities

  • Assist in developing short- and long-term strategic credit marketing plans, with a particular focus on early lifecycle engagement during the first 24 months.
  • Outline program strategy and provide leadership to cross-functional teams and external agencies implementing integrated marketing plans.
  • Apply a strong digital marketing focus across email, web, and mobile channels to drive customer engagement and program success.
  • Maintain oversight of marketing campaigns, timelines, and key deliverables across credit marketing initiatives.
  • Facilitate and lead strategic and tactical marketing discussions with internal and external partners.
  • Create presentations and supporting documentation for external partner meetings and internal business reviews.
  • Develop and maintain the portfolio marketing calendar.
  • Create and manage marketing budgets, including monthly forecasting and budget reconciliation.
  • Ensure legal, compliance, regulatory, and internal process requirements are properly vetted and secured before program implementation.
  • Collaborate with internal teams to monitor and analyze campaign performance, identify efficiencies, and optimize strategies.
  • Partner with business stakeholders to identify opportunities for greater efficiency, customer impact, portfolio growth, and measurable results.
  • Share program performance and recommendations with partners, lead strategic discussions on new initiatives, secure buy-in, and ensure high-quality campaign execution in accordance with corporate policies and departmental procedures.

Requirements

  • Demonstrated experience developing and executing strategic marketing programs within credit cards, financial services, or a similarly regulated industry.
  • Experience owning end-to-end integrated marketing programs, from strategy and planning through execution, measurement, and optimization.
  • Strong digital marketing experience across email, web, and mobile channels.
  • Ability to lead cross-functional teams and external agencies while managing multiple campaigns, timelines, and deliverables.
  • Experience using campaign performance data and customer insights to improve engagement, efficiency, and business impact.
  • Strong presentation, partner communication, budget management, and portfolio planning skills.
  • Working knowledge of legal, compliance, regulatory, and internal review processes for marketing campaigns.
  • Proficiency with Microsoft PowerPoint and Excel.
  • Familiarity with digital campaign reporting, performance analytics, budgeting, and marketing calendar tools.
  • Bachelor's degree in marketing, business, communications, or a related field, or equivalent relevant professional experience.

Preferred

  • Credit card portfolio marketing experience, particularly in early lifecycle, onboarding, activation, engagement, retention, or usage programs.
  • Experience working within a large financial institution or complex matrixed organization.
  • Experience leading agency partners and securing stakeholder buy-in for new initiatives.

Benefits

  • The starting pay range for this role is $55/ph - $65/ph.
  • BLEND360 also offers a competitive benefits program to meet the health and financial well-being of our team and their families.
  • You can look forward to a range of benefits including medical, dental, vision, 401K, PTO, commuter benefits, spending accounts, life insurance, disability coverage, and EAPs.

Marketing Team

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