Responsibilities

• Analyze the workflow and integration between the systems and look for opportunities for improvement
• Communicate directly with solution providers to improve and/or solve complex technical issues
• Respond to Jira tickets and (IT ticketing System) to solve and define technical issues with VTEX , Autostore & B1.
• Create and manage internal user guides for VTEX, Autostore & B1
• Optimize site functionality and navigation to enhance user experience leading to increased conversion rates
• Identify and analyze customer behavior trends, sales data, website traffic using Google Analytics to broaden business opportunities
• Collaborate with the sales team to align e-commerce strategies with overall sales goals
• Partner with the customer support team to address issues and improve the overall customer experience

Requirements

• IT knowledge, especially front-end and back-end e-commerce systems
• At least 4-5 years of relevant IT/e-commerce experience
• Knowledge of e-commerce platforms (e.g., VTEX, Shopify,) and proficiency in digital marketing tools (e.g., Google Ads, Facebook Ads)
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Experience with Google Analytics or other metrics platform preferred

Preferred

• Bachelor's degree preferred (not required)
• Experience with Google Analytics or other metrics platform preferred
• Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams

Benefits

• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid-time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Smart Card: Earn additional 4 points to the standard $1 = 1 point
• Holiday Gift certificates per company policy
• FSA (Flexible Spending Account) per company policy