Responsibilities

• The Players Club Representative (Primary position) is called upon to fill the Marketing Shift Manager (Secondary position) when needed.
• Provides quality customer service and issues Player’s Club cards to new and existing guests efficiently and accurately and executes promotions/events carefully.
• Assists and maintains a comfortable, positive environment for guests that enter the casino facility.
• Answers the telephone and takes messages when necessary, transfers all calls to appropriate persons and answers basic questions asked by caller.
• Works on a rotating schedule with other Players Club Representatives to document motor coach arrivals, distribute group packages; records guest head counts, handles problems with guests or group leaders.
• When needed, supervising the day-to-day operations of the Marketing department, assists staff in issuing guest accounts in an accurate and professional manner, developing, coordinating, and implementing aspects and activities of promotions and busses.
• Ensures staff is knowledgeable and follows company internal controls, policies and procedures.
• Promoting positive public relations and may be asked to make public announcements.
• Flexible to work nights, weekends and holidays.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.