Responsibilities

• Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed
• Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues
• Acts as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team
• Identifies and corrects errors in complex business documents to ensure quality of return product to requesters
• Detects formatting and compositional errors in documents; verifies citations are properly formatted
• Checks corrected proofs of documents against mark-up for comparison and quality assurance
• Adheres to and monitors team members’ adherence to formatting standards, utilizing generally accepted proofreading marks and use of standard reference resources, with an understanding of the client's business environment.
• Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
• Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for document production work
• Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client’s expectations for quality, timeliness and service

Requirements

• Bachelor’s degree or equivalent with years of experience able to substitute
• Minimum of 3 years prior office experience, proofreading, word processing or document production experience
• Advanced knowledge of Microsoft Office suite; able to technically troubleshoot applicable software specific to the business/client
• MS Office (Word, Excel, PowerPoint) certification desired
• Advanced knowledge of document production and/or proofreading procedures and/or generally accepted practices
• Extensive experience in business terminology, document production and/or proofing formats; skill and efficiency in use of reference resources
• Attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results
• Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to client and other team members in a professional and customer service oriented manner
• Ability to work in a fast-paced, deadline driven team environment
• Good judgment and organizational skills with sound decision-making ability and solutions-oriented approach with the ability to ask for and follow directions

Benefits

• RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance and tuition assistance and employer/partner discounts.