Responsibilities

• Develop and execute clear, compelling communications strategies that prepare stakeholders for enterprise decisions and reinforce trust in organizational direction.
• Provide narrative leadership and contextual framing that helps audiences understand the “why” behind policies, products, and priorities.
• Ensure all communications connect to enterprise strategy, market realities, affordability priorities, and organizational purpose.
• Shape the internal and external environment to build trust, reinforce credibility, and reduce friction for business operations.
• Anticipate areas of sensitivity or risk and proactively prepare messaging that support safe, confident rollout of key initiatives.
• Translate policy, regulatory, and market insights into communications actions that strengthen the organization’s reputation and narrative authority.
• Connect dots, starting with our P&L teams, and across divisions, ensuring unified messaging and cohesive stakeholder preparation.
• Serve as an integrator who brings clarity and alignment among Brand, Performance Marketing and Corporate Social Responsibility teams, P&Ls, Strategy, Customer Experience and Digital, Public Affairs, Healthcare Innovation and HR.
• Ensure leaders have the right context, narratives, and materials to support consistent, enterprise-aligned communication.
• Lead multiple communications workstreams with discipline, timeliness, and accuracy.

Requirements

• Bachelor's degree (required)
• 10+ years of relevant experience in strategic communications, public affairs, reputation management, or related fields
• Proven ability to advise senior leaders and manage high-profile stakeholder engagements, including state and national audiences
• Enterprise-level operational and analytical acumen, including oversight of agency partnerships, budgets, and performance metrics
• Ability to lead, develop, and retain high-performing teams
• Proven expertise in public relations and media management
• Experience managing high-stakes crisis situations in healthcare or regulated settings

Preferred

• Bachelor’s degree required; 10+ years of relevant experience in strategic communications, public affairs, reputation management, or related fields
• Proven ability to navigate complex, fast-paced environments and support senior-level decision-making
• Established track record as a people leader with high standards, able to provide clarity, elevate performance and model the behaviors expected of a modern communications function
• Exceptional writing, messaging, and narrative development skills
• Demonstrated strength in cross-functional alignment, stakeholder influence, and integrated communications planning
• Experience in change communications, reputation management, or narrative conditioning strongly preferred
• Strong project management, organization, and operational execution abilities

Benefits

• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution
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