Responsibilities

• The role / impact As a strategic partner to our Product and Technology teams, you will shape and amplify Xero's external narrative across AI, Payments, Payroll, and other key products. You will play a central role in driving awareness of our innovation agenda, demonstrating how our intelligent, connected products help small businesses and their advisors thrive.
• This involves developing and leading external communications strategies that position us as a category leader in applied AI and financial technology. You will translate sophisticated concepts into narratives that resonate globally, serving as a trusted advisor to senior product leaders while driving positive media coverage across business, technology, and trade outlets.
• The team & how they connect You will manage and mentor a global team of in-house and external contributors, fostering a collaborative and strategic approach to communications. Working closely with Corporate Communications, Social Media, Global Brand, and Marketing teams, you will ensure our messaging and goals are aligned to create a unified voice in the market.
• The team is currently working on / Initially, the role may focus on
• - Building and leading the innovation narrative to position us as a forward-thinking technology partner.
• - Collaborating with Data Science and Tech Advocacy teams to drive our overarching AI storyline and thought leadership initiatives.
• - Developing innovation-focused storylines for XeroCon and regional product events to align with our broader brand.
• - Partnering with Product Marketing to execute external strategies for Payments, Payroll, and AI products.

Requirements

• You bring a deep understanding or demonstrated interest in AI and fintech landscapes, with an ability to translate complex concepts into approachable stories.
• Exceptional writing and storytelling skills are essential, specifically tailored to diverse global audiences.
• We value strong media relations expertise with a history of building narratives that resonate across tech and business press.
• You possess a collaborative leadership style, capable of aligning cross-functional stakeholders and managing in-house teams or external agencies.
• Experience within B2B enterprise or SaaS software environments is highly desirable.
• You are comfortable prioritising projects in a fast-paced environment and communicating clearly with global stakeholders.