Responsibilities

• Full Campaign Management: Lead the strategy, execution, communication, and reporting for your assigned client roster.
• Client Communication: Host weekly to monthly strategy and alignment calls with clients, tailored to their specific needs and contract terms.
• Retention & Strategy: Retain clients through expert, pragmatic paid media strategy and committed, high-touch customer service.
• Resource Advocacy: Acknowledge when a client needs additional resources to meet goals and work with Whale Shark to source them.
• Collaborative Management: Loop in Whale Shark management for critical client situations, including performance fluctuations, client dissatisfaction, upsell opportunities, or any other needed support.
• Continuous Improvement: Attend ad-hoc training sessions hosted by Whale Shark to stay ahead of industry trends.

Requirements

• Expert Level Ad Strategy: Google, LinkedIn and Meta.
• Director-Level Autonomy: You don't need hand-holding. You know how to audit an account, spot opportunities, and execute.
• Client-Facing Professionalism: You are comfortable leading client calls, managing expectations, and translating data into clear, actionable insights.
• Reliability: Excellent communication skills, strong emotional intelligence, and the ability to hit deadlines independently.