Director, Messaging Operations at Attentive | USA | $170K/yr – $220K/yr

Attentive

Director, Messaging Operations

USA (Remote)

$170K/yr – $220K/yrDirector/Executive8+ years expFull time

Posted 3 months ago

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Job Summary

Own multi-million P&L and drive AI-powered messaging operations at scale.

Own multi-million P&L and forecasting with FP&A collaboration
Experience leading cross-functional programs across multiple workstreams
Strong AI-native mindset; hands-on with LLM-driven workflow redesign

Job Description

Responsibilities

P&L Ownership: own the multi-million dollar P&L line item, including budgeting & forecasting in partnership with FP&A and Accounting. Set and continuously optimize our messaging strategy; lead contract negotiations, RFPs, and renewals.
AI & Automation: lead the reinvention of messaging operations with AI across phone number provisioning, deliverability, compliance.
Ecosystem Partnerships: serve as Attentive's primary interface to the messaging.
Team Leadership: lead, coach, and grow the team of Sender Operations, Deliverability, & commercial strategy.
Operational Excellence: own end-to-end deliverability and sender operations, on-call and incident response.

Requirements

BA/BS or MBA from accredited university
8+ years of work experience required; 5 years at a top-tier management consulting firm with experience as an Engagement Manager leading multi-workstream engagements
AI-Native Operator. You use AI reflexively as a thought partner, researcher, and force multiplier. You have personally re-engineered workflows with LLMs and agents and have strong intuition for where AI works, where it doesn't, and how to sequence the rollout
Strong quantitative and analytical skills, including P&L modeling, scenario analysis, and vendor economics
Proven ability to lead and influence across multiple levels (incl. C-suite / VP level executives, external partners) and multiple functions of an organization
Experience managing complex cross-functional projects with many stakeholders
People leadership experience — coaching senior ICs and managers, setting performance bars, and building team culture

Preferred

Startup or high-growth SaaS experience preferred
Telecom, messaging, or aggregator/carrier industry experience is a plus, not a requirement

Benefits

You\'ll get competitive perks and benefits , from health & wellness to equity, to help you bring your best self to work.

Attentive

3.6 Glassdoor

Attentive® is the marketing platform that knows personalized customer experiences require both powerful technology and the right people behind it. We help brands unify and deliver personalized SMS, email, and push experiences that drive authentic relationships and revenue growth.To learn more about Attentive or to request a demo, visit www.attentive.com

Founded in 2016

New York, New York, USA

1.5K employees (100 in marketing)

attentive.com

63% recommend to a friend

90% CEO approval