Responsibilities

• Develop, execute, and continuously refine integrated marketing and audience growth strategies that maximize revenue, subscription performance, patron loyalty, and long-term audience development.
• Lead strategic initiatives focused on audience acquisition, retention, and engagement across all concert offerings and community programs.
• Oversee the creation and execution of dynamic annual marketing campaigns and promotional strategies across paid, owned, and earned channels.
• Lead all brand, content, and digital marketing efforts, including email, website, social media, advertising, analytics, and emerging audience engagement platforms for the Spokane Symphony and The Fox Theater.
• Lead all public relations and media efforts, including press strategy, media relations, crisis communications, and organizational messaging.
• Direct and uphold brand standards across all public-facing materials and communications to ensure a cohesive and compelling organizational identity.
• Guide the development and analysis of patron insights, customer research, market trends, and campaign performance data to support informed, data-driven decision making.
• Partner closely with programming and artistic teams to align marketing strategy with organizational priorities and drive ticket revenue growth.
• Oversee the activation of patron forward experiences within the Fox Theater and in collaboration with Fox Theater staff to optimize the patron journey and strengthen audience satisfaction and loyalty.
• Partner with the development team to support fundraising campaigns, donor engagement initiatives, institutional storytelling, and community visibility.

Requirements

• Minimum five year’s progressive experience (seven preferred) leading or participating in a high-performing, outcome driven marketing or sales team
• Proven results and strong track record of achieving revenue goals
• Exceptional written communication skills
• Experience in the supervision of staff and/or demonstrable capacity for leadership
• Great attention to detail
• Understanding and curious of relevant sales trends throughout the performing arts industry
• An understanding of the functioning of non-profit symphonies and/or arts organizations and a passion for the performing arts, music and/or orchestras
• Aptitude in working with Tessitura or other CRM databases, Microsoft office products, Google Analytics, and Adobe Creative Suite
• Demonstrates flexible and adaptive thinking. Has a curious and growth mindset
• A positive attitude and sense of humor

Preferred

Benefits

• The Spokane Symphony offers a competitive benefits package designed to support the well-being, professional growth, and work-life balance of our employees. Benefits for this position include fully paid medical and vision insurance; 401K with match; paid vacation/sick days; paid holidays; Washington paid sick leave; Washington Paid Family and Medical Leave; WA Cares Fund participation; professional development opportunities; and access to select Symphony and Fox Theater performances, subject to organizational policy.