Responsibilities

• The Director of Marketing & Communications [Director] oversees organizational messaging, brand stewardship, and audience engagement strategies.
• The role leads the organization's marketing, communications, media relations, digital engagement, and audience growth efforts to increase visibility, strengthen stakeholder engagement, support fundraising and advocacy goals, and advance LSSNCA's mission.
• Reporting to the Vice President, Institutional Advancement, this role serves as a strategic and outward-facing leader, while partnering closely with internal stakeholders across Development and Programs.
• The Director collaborates with the Development team to strengthen fundraising, donor engagement, and stewardship efforts, and works with Program teams to elevate services and communicate impact to clients, funders, community partners, and other key stakeholders.
• The Director also leads LSSNCA's advocacy communications and engagement efforts, helping position the organization as an authentic and credible voice on issues affecting the individuals and communities it serves.
• In partnership with executive leadership, the Director of Legal Services & Advocacy[K(1.1], and program subject matter experts, the Director advances advocacy priorities through strategic messaging, public awareness campaigns, coalition engagement, media relations, and thought leadership opportunities.
• The Director oversees the Marketing & Communications team and the department's portfolio-based account management model, ensuring marketing, communications, and advocacy efforts are aligned with organizational priorities and responsive to the needs of both internal and external partners.
• Strategic Leadership
• • Develop and execute the organization's marketing and communications strategy
• • Align messaging with LSSNCA's strategic plan and mission

Requirements

• Bachelor's degree in Marketing, Communications, Journalism, Public Relations, Public Policy, or a related field required; Master's degree preferred.
• Minimum 7 years of progressively responsible experience in marketing, communications, public relations, advocacy, or a related field.
• Minimum 3 years of supervisory experience, including coaching, mentoring, and managing high-performing teams.
• Experience developing and executing integrated marketing and communications strategies.
• Experience supporting fundraising, donor engagement, or mission-driven growth initiatives.
• Exceptional written, verbal, and presentation skills with the ability to tailor messages to diverse audiences.
• Demonstrated experience in brand management, storytelling, and organizational messaging.
• Experience managing digital communications channels, including websites, email marketing, social media, and content platforms.
• Strong strategic planning, project management, and organizational skills.
• Ability to build relationships and collaborate effectively across departments and stakeholder groups.

Preferred

• Experience within the nonprofit, human services, refugee resettlement, immigration, behavioral health, or related sectors.
• Experience managing external vendors, consultants, and agency partners.
• Proficiency in Microsoft Office Suite, CRM systems, email marketing platforms, website content management systems, and social media management tools.
• Knowledge of graphic design, Adobe Creative Suite, and content development best practices preferred.
• Familiarity with communities and stakeholders served by LSSNCA.