Responsibilities

• Own the industry narrative. Define ServiceNow's point of view for Telecom—crafting narratives that connect platform and portfolio capabilities to the real problems telco buying groups are solving: network operations transformation, BSS/OSS modernization, field service efficiency, and customer experience reinvention. Use AI to accelerate your industry research, synthesize competitive signals, and stress-test your messaging before it ever hits a sales deck.
• Build buyer-specific messaging. Architect messaging tailored to distinct buyer personas—CIO, COO, Chief Network Officer, VP of Customer Operations—that moves from "we have a problem" to "ServiceNow is the answer." Leverage AI to generate, pressure-test, and rapidly iterate persona-specific content so your team ships more, faster, without sacrificing quality.
• Set the AI-first standard across the team. Model what it looks like to use AI tools as a core part of the marketing workflow, not a nice-to-have. Coach your colleagues on how to build repeatable, AI-assisted content systems that scale your output and raise the quality bar across the board.
• Drive pipeline, not just awareness. Partner closely with product marketing, Industry Go-to-Market, and field marketing to ensure industry narratives translate into pipeline-generating plays.
• Run an AI-embedded content engine. Build thought leadership, executive briefs, event programming, and digital assets where AI is embedded in how content gets researched, drafted, personalized, and distributed. The expectation isn't just that you use AI—it's that your team can't imagine working without it.
• Stay ahead of the industry. Track BSS/OSS players, hyperscaler partnerships, industry ecosystem dynamics, and the competitive landscape so your messaging is always credible and current. Use AI-powered listening and synthesis tools to monitor signals at a pace that would be impossible manually.
• Represent ServiceNow externally. Show up at industry events, analyst briefings, and customer forums as a credible voice on telco transformation—and on what AI-powered marketing looks like in practice.