Responsibilities

• Embedded Strategy & Trend Analysis: Partner directly with Sales/Marketing leadership and our Analytics Manager to diagnose funnel trends, conversion bottlenecks, and pipeline mechanics. You know how to look at a drop in MQL-to-SQO conversion rates or broken campaign attribution and instantly know which system processes need to be investigated and rebuilt.
• Hands-On Salesforce Architecture: Serve as the primary technical authority for Salesforce within the GTM org. Dive into the tech backlog, directly build complex flows, fix routing logic, and clear technical debt to immediately unblock the revenue team.
• Full-Funnel Stack Governance: Command a dual-layered tech environment. Directly own and configure our agile GTM "edge" tools (Marketo,, Outreach, Lead Routing, AI platforms, and more), while acting as the Technical Product Manager alongside central Business Systems for core enterprise infrastructure (CPQ, Quotes, Sales & Marketing workflow).
• Team Leadership & Mentorship: Lead a high-potential team of 5 ops professionals spanning Marketing Ops, GTM General Ops, AI Ops, and Sales Ops/TAM Architecture + Highly skilled contractors to support as needed. Upskill your generalists on system architecture, establish clear sprint planning, & ensure projects & priorities are aligned with company goals & deliver results & impact.
• Lead AI Integration: Drive the deployment and optimization of AI sales technologies (e.g., call intelligence with Momentum, performance management with Atrium, skills platforms like Hyperbound).
• Data Architecture & Hygiene: Ensure the foundational data structure within Salesforce and our engagement platforms is pristine, enabling our Analytics team and AI tools to operate on highly accurate inputs.

Requirements

• 8+ years in sales, revenue operations, or marketing operations (SaaS preferred; B2B SMB a plus).
• Strong understanding of sales processes, technology, and best practices, with experience managing CRM systems (e.g., Salesforce) and sales engagement platforms.
• Business & Analytical Acumen: Deep understanding of SaaS revenue mechanics. You know how to look at a drop in Lead-to-SQO conversion rates and instantly know which system processes need to be investigated.
• Technical acumen with GTM technology expertise. Specifically: Salesforce, Sales Engagement Technology (Outreach, Qualified, ChiliPiper, Lead Routing Tools) Analytics solutions, and familiarity learning new technologies as needed.
• Strong analytical/data-driven decision-making skills; ability to connect technology to business outcomes.
• Excellent leadership and communication skills; ability to collaborate, influence, and inspire confidence.
• Strong project/change management skills; ability to lead cross-functional initiatives and manage multiple priorities.
• Innovative/continuous improvement mindset; focus on leveraging technology to enhance GTM performance and efficiency.

Benefits

• Perks & Benefits United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or TelusEmployee Assistance Program to find mental health resources, along with other resources for everyday occurrences. Costa Rica: To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.