Responsibilities

• You'll build, automate, and operate the systems that power Ivo's entire go-to-market engine, and you'll do it AI-first.
• Every workflow you design starts with the question: can an agent do this?
• Every manual process is a failure state waiting to be automated.
• You'll architect the tech stack, deploy AI-powered workflows, and build the infrastructure that turns us into a $100M+ business.
• You'll own the full GTM systems layer: CRM architecture, cross-platform integrations, workflow automation, and the data pipes that connect product usage to revenue.
• You'll own and scale direct and adjacent functions, partnering with Deal Desk to transition manual contract operations into automated workflows.
• As our pricing evolves toward usage-based and API consumption models, you'll build the operational backbone: metering, threshold triggers, consumption-based forecasting linked to product telemetry.
• You'll wire it from the start.
• In 90 days: SFDC is accurate, order forms are automated, and the GTM team trusts the data for the first time.

Requirements

• 5–10 years in B2B SaaS GTM operations or revenue technology, with at least 2 years at a high-growth company (Series B–D).
• You've seen the growth to $100M before.
• Deep experience owning and automating CRMs at scale. Strong SFDC administration — complex flows, custom objects, field governance. You can audit a broken org and rebuild it.
• Strong SQL. You write production queries that power dashboards you designed (Looker at this point in time) or equivalent that leadership uses to make decisions.
• You ship code fast. You use AI copilots (Claude, Cursor, your choice) to accelerate development, and you can spot architecture errors in LLM-produced code from a mile away.
• Analytical and data-driven, building end-to-end automation pipelines across the full GTM stack. You connect SFDC, HubSpot, BigQuery, and whatever else needs connecting to make the data flow cleanly.
• Cross-functional communication — you bridge technical depth with business context. You translate between engineers and sales leaders without losing either audience.
• Obsessed with automation and eliminating manual work. You don't optimize a broken process — you replace it.
• - Hybrid of architect and operator — you own both vision and execution. Strategic enough to design the system, hands-on enough to ship it.
• - AI First Augmentation - you engage with LLM before you engage with humans. Your prompting is an art form with output as concise rivaling MBB decks.

Nice To Have

• Experience with usage-based or consumption revenue models (metering, product telemetry to billing, overage triggers). Alumni of PLG/usage-based companies (Snowflake, Datadog, Twilio, similar) especially valued.
• Experience designing or deploying AI/LLM-powered agent workflows in GTM.
• ERP-to-CRM migration experience.
• Familiarity with Mixpanel, PostHog, and other product analytics tools.