Responsibilities

• Take ownership of a critical business motion and transform how it operates end-to-end
• Diagnose what is working, what is not, and where the highest-leverage opportunities exist to improve performance
• Design and implement more effective, scalable ways of working, incorporating better processes, tooling, and cross-functional coordination
• Drive structured experimentation to test improvements and iterate quickly based on results
• Partner closely with teams across Sales, Marketing, and Operations to improve how work flows across the system
• Leverage AI and automation to redesign workflows, improve decision-making, and increase the efficiency and effectiveness of key processes
• Translate complex problems into clear plans, priorities, and success metrics—and drive execution against them
• Over time, take on additional high-priority business initiatives as needs evolve

Requirements

• 8–10+ years of experience, including 2-3 years at a top-tier consulting firm (e.g., McKinsey, Bain, BCG) followed by several years in hands-on operating roles within high-growth environments
• You have applied AI or automation to meaningfully improve a workflow, process, or business outcome, and can clearly articulate what changed and why it mattered
• You have owned and driven ambiguous, high-impact business problems end-to-end, from diagnosis through execution and measurable improvement
• You have transformed or significantly improved an existing process, system, or operating motion—not just maintained or supported it
• You have worked in roles that required both strategic thinking and hands-on execution, and are comfortable switching between the two
• You have made sound decisions quickly in imperfect or unclear situations, using structured thinking and good judgment
• You have influenced and driven outcomes across teams, even when you did not directly manage the people involved
• You have likely worked in BizOps, strategy & operations, chief of staff, growth strategy, Go-to-market, or similar roles where you were responsible for solving complex business problems