Responsibilities

• Manage all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for Far East guests.
• Cultivate and identify patrons with incremental spend throughout the resort.
• Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
• Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues.
• Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Requirements

• Fluent in English and Mandarin/Cantonese
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• At least 21 years of age.
• High school diploma or equivalent.
• Minimum five years of casino marketing experience in a large luxury property setting.
• Proof of eligibility to work in the United States

Preferred

• Strong existing following of mass premium and high-end patrons.
• Resort Marketing or premium customer hosting experience.
• Previous experience working in a large luxury resort setting.