Responsibilities

• International Club Managed Services Execution
• Support the Senior Director in operating the International 1:1 Club Managed Services model as an internal agency serving all 32 Clubs.
• Execute against the defined service offering, engagement model, SLAs, intake processes, and prioritization frameworks.
• Ensure consistent, high-quality delivery across markets, time zones, and languages.
• Global Operations & Workforce Enablement
• Manage day-to-day operations of a distributed global workforce (including contingent associates across multiple regions).
• Implement operating rhythms, workflows, training standards, and QA processes to support high-volume international execution.
• Support capacity planning and workload balancing to meet Club demand while maintaining quality and compliance.
• International 1:1 Marketing Delivery
• Oversee execution of Club-led, league-enabled 1:1 campaigns across email, SMS, push, in-app, and web.

Requirements

• 8-10+ years' of experience in CRM, lifecycle marketing, or performance-driven engagement, with international exposure
• Experience operating within managed services, agency, or shared-services models, ideally in global environments
• Working knowledge of international data privacy and marketing regulations and their executional implications
• Demonstrated experience managing distributed teams or partners across regions and time zones
• Strong executional fluency with MarTech platforms (CDPs, journey orchestration, messaging platforms)
• Ability to manage high-volume, deadline-driven workflows with consistency and accuracy
• Background in sports, entertainment, or global consumer brands

Preferred

• Experience supporting or scaling internal agency or managed services models in complex organizations
• Strong operational instincts with the ability to translate strategy into repeatable execution
• Comfortable working in matrixed environments with multiple stakeholders and dependencies
• Experience partnering with Legal, Data, and Technology teams in regulated markets
• Global mindset with sensitivity to cultural and regional differences in fan engagement
• Preferred Qualifications: - Experience supporting or scaling internal agency or managed services models in complex organizations - Strong operational instincts with the ability to translate strategy into repeatable execution - Comfortable working in matrixed environments with multiple stakeholders and dependencies - Experience partnering with Legal, Data, and Technology teams in regulated markets - Global mindset with sensitivity to cultural and regional differences in fan engagement