Director of Customer Experience & Marketing at RTS - Regional Transit Service | Rochester, NY | $90K/yr – $120K/yr

RTS - Regional Transit Service

Director of Customer Experience & Marketing

Rochester, NY (On-site)

$90K/yr – $120K/yrDirector/Executive10+ years expFull time

Posted 6 weeks ago

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Job Summary

Own customer experience and public communications to drive cross‑channel service excellence, feedback‑driven improvement, and coordinated stakeholder messaging.

Own customer experience strategy and service delivery across touchpoints to boost satisfaction, loyalty, and trust while meeting RTS goals.
Lead cross‑department communications and public information efforts to ensure consistent branding and timely updates across channels.

Job Description

Own customer experience and public communications to drive cross‑channel service excellence, feedback‑driven improvement, and coordinated stakeholder messaging.

Own customer experience strategy and service delivery across touchpoints to boost satisfaction, loyalty, and trust while meeting RTS goals.
Lead cross‑department communications and public information efforts to ensure consistent branding and timely updates across channels.

RTS - Regional Transit Service

Regional Transit Service (RTS) is a regional transit authority established by New York State with more than 1,000 employees who proudly serve customers and business partners in Monroe, Genesee, Livingston, Ontario, Orleans, Seneca, Wayne and Wyoming counties. Recognized as one of the best-run transit systems in the nation, RTS provides safe, reliable and convenient public bus transportation to more than 8 million people each year. We carry out our mission by connecting our customers to jobs, school, healthcare, shopping and recreational activities every day. Visit us online at myRTS.com.

Founded in 1969

Rochester, New York, USA

226 employees

myRTS.com