Responsibilities

• Oversees the management creative operations technologies, workflows, and vendor partnerships including creative asset management systems, project management platforms, production vendors, freelance resources, multimedia services, translation services, and accessibility/508 remediation support.
• Develops and implements business process improvement to establish new strategies and achieve optimal savings for the Company.
• Stays abreast of and utilizes emerging technology, automation tools, AI-enabled solutions to achieve efficiencies and administrative savings.
• Leads consultation services associated with producing and delivering creative assets, collateral, materials, and services.
• Partners with business-unit specific marketing management, member communications, B2B communications, and marketing planning and strategy to implement large scale projects and process changes, which leverage marketing automation technologies.
• Identifies opportunities to improve the distribution of resources across the department with a disciplined project management approach.
• Uses data to drive process improvement projects.
• Builds/implements metrics/KPIs (volumes, timeliness, satisfaction, results, etc.), and prepares/delivers monthly departmental reports.
• Assists with the development of annual departmental budget and tracks monthly year-to-date budget status.
• Leads RFP initiatives (automation, creative, multimedia, etc.).

Requirements

• Requires a BA/BS degree in a related field and a minimum of 7 years of related experience including at least 3 years of leadership experience; or any combination of education and experience, which would provide an equivalent background.

Preferred

• Experience leading creative operations or agency operations strongly preferred.
• Experience leading creative capacity planning and resource management, including forecasting demand, optimizing team utilization, prioritizing work, and aligning creative resources with evolving business priorities.
• MBA preferred.
• Experience with Workfront and Airtable.
• Familiarity with Adobe, InDesign tools.
• Understanding of creative process and workflows.

Benefits

• A comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution.
• All benefits are subject to eligibility requirements.