Responsibilities

• Lead and inspire a talented team of designers and creative professionals, ensuring best-in-class creative execution across all U.S. marketing initiatives
• Drive compelling storytelling and innovative design solutions that simplify complex experiences and differentiate the brand in a competitive marketplace
• Establish and enforce governance for brand and design standards, ensuring consistency and quality across all touchpoints
• Leverage data-driven insights, including NPS and Human-Centered Design (HCD) principles, to inform creative strategies and enhance customer engagement
• Apply change-management strategies to influence the adoption of new processes and tools, demonstrating agility in a transformative environment
• Collaborate with internal stakeholders and external agencies to optimize resources and deliver scalable, tiered creative solutions
• Foster a high-performance culture that values creativity, collaboration, and accountability, engaging employees and leaders across the organization
• Champion organizational behaviors that drive innovation, teamwork, and forward-thinking solutions
• Attract, develop, and retain top creative talent, providing mentorship and growth opportunities to build a world-class team
• Provide strategic leadership across matrixed organizations, aligning creative priorities with broader business objectives and global resourcing strategies

Requirements

• 10+ years of experience leading creative and design initiatives in a complex, multi-channel environment
• Proven expertise in UI/UX design and end-to-end product design
• 10+ years of supervisory and/or project management experience
• Bachelor’s degree in a relevant field

Preferred

• Deep understanding of digital and traditional media, with a successful track record of overseeing production-ready user experiences
• Proficiency in leading design tools (e.g., Figma and related platforms)
• Strong communication skills with an emphasis on collaboration, transparency, and accountability
• Strategic thinking and vision-setting
• Creative and operational leadership
• Stakeholder engagement and influence
• Decision-making and problem-solving
• Collaboration across matrixed teams
• Attention to detail and commitment to quality

Benefits

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.