Responsibilities

• Define and evolve enterprise narratives that position the Company as a regulated infrastructure supporting strengthened safety, compliance, operational, and community outcomes
• Ensures that regulatory, policy, and industry developments are translated into strategies and messaging that shape perception, informs action, and strengthens stakeholder trust
• Ensure alignment between product, policy, and corporate narratives across all external channels
• Leverage AI-enabled tools to test and refine audience personas and message receptivity, ensuring narratives resonate across all audiences
• Partner closely with Government Relations and Legal to anticipate, interpret, and communicate regulatory and legislative developments
• Develop communication strategies that support policy engagement, regulatory readiness, and customer confidence
• Translate complex regulatory requirements into customer-relevant implications and value propositions
• Utilize data and AI-driven insights to monitor sentiment and stakeholder response to regulatory developments, informing proactive communication strategies
• Lead development of customer-facing messaging and go-to-market strategies that explain product, pricing, and policy changes in a clear, credible, and proactive manner
• Lead communications during periods of regulatory, pricing, or policy change, ensuring customers and partners understand implications, continuity, and value

Requirements

• High school diploma or GED
• 10+ years of experience in communications, public relations, public affairs, or related discipline
• Experience supporting regulated industries, policy communications, or government-facing environments
• Demonstrated success in developing strategic narratives that influence external stakeholders and business outcomes
• Agency and contractor management

Preferred

• Bachelor’s degree in communications, public affairs, journalism, or related field
• Experience working closely with Government Relations, Legal, Product, Sales, and regulatory teams
• Background in B2B communications, product marketing, or industry positioning
• Experience serving as a spokesperson or senior communications advisor to executives
• Ability to identify and activate thought leadership and external positioning opportunities

Benefits

• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits
• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.