Responsibilities

• Monitor and respond to inbound inquiries across email, LinkedIn, and website contact forms.
• Triage incoming communications by priority and route to organizational leadership when needed.
• Manage volunteer applications, initial screening, and onboarding communications.
• Maintain a tracking system for all inbound contacts, status, and follow-up cadence.
• Coordinate with the Director of Institutional Partnerships and Director of Digital Communications to align community engagement with outreach and content efforts.
• Draft templated responses for common inquiry types to maintain consistent and professional first-touch communications.

Requirements

• Strong written communication skills with professional and warm tone.
• Highly responsive with ability to manage multiple inbound channels simultaneously.
• Self-directed with ability to prioritize without daily oversight.

Preferred

• Prior experience in community management, customer service, or stakeholder communications.
• Interest in cognitive science, motorsport, or education.
• Familiarity with email management tools or CRM systems.
• Experience onboarding or coordinating volunteers.