Responsibilities

• Own and improve the strategic implementation of campaigns, initiatives, and always-on programs across the ecosystem through communication planning across the year
• Develop deep consumer understanding to shape upstream how, where, and when our ideas can be applied to the greatest effect
• Understand the possibilities inherent in different channels, media, and platforms – and having the skill to exploit these
• Develop customer journeys and ecosystem mapping across all key campaigns and initiatives
• Work closely with key stakeholders of other disciplines, and training and upskilling the team in comms planning
• Collaborate with Hilton's creative team and agency partners to show how they can amplify their ideas in different channels and platforms – so that they make the ideas live longer in the mind than the media plan
• Foster strong relationships across creative and media teams, acting as another crucial bridge
• Work closely with Global Media, Creative, Brand Strategy, Loyalty, CRM, and PR teams
• Translate strategy into communication frameworks
• Partner cross-functionally within a highly matrixed organization

Requirements

• Ten (10) years of professional experience
• Eight (8) years of campaign communications planning
• Five (5) years of experience in cross-channel marketing, content marketing, or related roles
• Three (3) years of experience managing teams and partnering cross-functionally
• Experience leveraging and understanding of modern, customer-centric marketing, including media, creative, content, and campaign strategy

Preferred

• Experience in an agency environment leading communications planning for large, globally relevant brands
• Experience in hospitality, travel, consumer services, or related industries within large, global consumer brands
• Deep understanding of customer journeys and different channels, media, and platforms
• Proven experience to develop talent and build teams

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next