Responsibilities

• Serves as the chief storyteller and brand steward for the organization, ensuring all communications reflect a consistent, authentic, and compelling voice across every channel and audience
• Oversees all internal and external communications channels — including the website, social media platforms, email marketing, newsletters, presentations, and video content — maintaining a consistent and strategic organizational voice
• Conceives, produces, and edits compelling graphic design and video content across platforms — from initial concept development and storyboarding through on-location or studio shooting and post-production editing — to visually advance the Council’s brand
• Leads crisis communications planning and response, providing swift, strategic, and measured messaging that protects and upholds the Council’s reputation during sensitive situations
• Develops and maintains a strategic content calendar that drives intentional, proactive storytelling across all platforms and aligns with organizational priorities, events, and campaigns
• Monitors and analyzes digital performance metrics — including website analytics, SEO/SEM, social media engagement, and email marketing KPIs — translating data into actionable insights that sharpen the Council’s communications strategy
• Leads the Council’s public relations strategy, actively identifying and capitalizing on opportunities to champion the arts sector, shape the organizational narrative, and position the Council as a trusted community voice
• Drafts and distributes press releases, media advisories, and statements that are clear, timely, and aligned with the Council’s voice and strategic objectives
• Plans, coordinates, and executes press conferences and high-profile media events, managing all logistics, content development, and stakeholder coordination from concept through execution
• Collaborates with the senior leadership team to develop growth plans for the department in support of organizational growth plans

Requirements

• Must embrace the mission of the Cultural Council of Greater Jacksonville
• Demonstrated excellence in organizational and communication skills, both written and verbal
• Must have 5-8 years’ experience in public relations, communications and/or marketing fields.
• Must have intense attention to detail as well as ability to work independently
• Bachelor’s degree in marketing or related field is strongly preferred; alternatively, an appropriate level of prior successful and progressive related work experience of 5-8 years
• Fluent with technology including Microsoft Office and Google Suites; Adobe Creative Cloud; working knowledge of Canva, or other web design software
• Experience in a non-profit, government or arts and culture setting
• Proficiency in graphic design, including the ability to create visual content for various digital and print mediums
• Proficiency with web design, with experience with WordPress
• Display ability to be a team player and collaborate with staff

Preferred

• Bachelor’s degree in marketing or related field is strongly preferred; alternatively, an appropriate level of prior successful and progressive related work experience of 5-8 years
• Proficiency with web design, with experience with WordPress