Responsibilities

• Oversee and champion your pod — partnering with your team to set clear priorities, allocate effort effectively, and directly manage a subset of strategic Brand accounts
• Drive pod performance against retention and growth KPIs to achieve meaningful business outcomes
• Actively coach and develop your team — providing frequent feedback, engineering growth opportunities, owning onboarding, and cultivating top-tier talent
• Serve as the senior contact and strategic partner for executive client conversations, upsells, and escalations
• Bring deep fluency in industry trends and competitive landscape to elevate the pod — and synthesize client and team insights to inform product priorities
• Partner with peers and leadership to align pod priorities with company strategy , influencing direction and driving buy-in across the organization
• Drive continuous improvement across team structure, processes, and ways of working; role model ShopMy values and hold yourself to the same standard of growth you set for your team
• Partner with your team to identify and embed AI-driven workflows that enhance efficiency, and help shape how AI is deployed across the Client Strategy function

Requirements

• 7+ years of experience in account management, with experience working with large Beauty & CPG enterprise clients
• Bachelor's degree required
• Strong leadership skills and proven experience managing and mentoring a team
• Great executive presence — you have successfully worked with C-Suite and founders of companies
• Demonstrated ability to upsell and retain clients, with a natural talent for identifying and seizing opportunities
• Exceptional organizational skills, attention to detail, and the ability to connect the dots to offer proactive service, strategies, and solutions

Preferred

• Experience working in a remote startup environment
• Deep passion and understanding of the creator economy
• Experience in SaaS Customer Success, with a clear track record of exceeding customer expectations and delivering elite client experiences

Benefits

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social Stipend
• Technology Stipend
• Learning & Development Stipend
• 401k program (3% automated contribution from ShopMy!)
• Wellhub Membership
• Company retreats