Responsibilities

• Work in partnership with senior clients to develop annual strategies
• Hold recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth
• Ensure client satisfaction by regularly communicating with senior decision-makers
• Be responsible for high client retention and growth
• Be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients
• Lead new business pitches and proposals alongside leadership and growth team
• Forecast, reconcile and monitor client revenue and profitability
• Estimate, manage, monitor and reconcile client out-of-pocket funds
• Possess a strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues
• Manage client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner

Requirements

• 7+ years experience in roles servicing clients in an agency environment
• Experience managing large client, social AORs and agency teams
• Experience managing complex campaigns and retainers (experience in organic and paid social preferred)
• Experience with campaign content production and budget management
• Experience in leading a high-volume, multi service retainer(s) for brands/clients
• Confident with both brand and conversion/direct-response campaigns
• Strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them
• Strong client relationship management skills, including experience working directly with directors, VPs and C-level clients on strategy development
• Advanced problem-solving skills

Preferred

• Experience in organic and paid social preferred

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave