Responsibilities

• Establish and lead the activation operating model across agency partnerships
• Define scalable processes that move advertisers from onboarding to live campaigns and long-term adoption
• Lead Agency Activation and Technical Account Management teams, ensuring clear ownership and accountability across advertiser activations
• Drive improvements in activation performance, including time to first campaign, advertiser adoption, and activation consistency
• Create and run weekly activation reviews to track progress, identify blockers, and prioritize activation efforts across agencies
• Partner cross-functionally with Customer Success, Sales, Product, Support, and Agency teams to resolve operational challenges and improve execution
• Build reporting and visibility into activation health, progression from Pilot to Adoption, and operational risks
• Develop scalable frameworks, processes, and operating cadences that support agency growth across the portfolio

Requirements

• Strong experience leading onboarding, activation, solutions, or customer adoption functions in a SaaS, advertising technology, or platform environment
• Experience managing cross-functional programs and operational execution across multiple stakeholder groups
• Proven leadership experience managing teams focused on customer activation, technical account management, or customer delivery
• Ability to create structure, accountability, and scalable operating processes in complex environments
• Comfortable driving outcomes across teams without direct organizational ownership of every function involved
• Strong communication and stakeholder management skills, including experience working with senior leaders and external partners
• Analytical and operational mindset with experience using metrics to improve execution and customer outcomes
• Bias toward simplification, action, and scalable problem-solving

Benefits

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Generous healthcare packages & mental health benefits
• 401K plus matching & equity grants for all new Smartlies
• Wellness benefit & learning reimbursement opportunities
• Volunteer time off days & company donation matching opportunities
• And so much more…