Responsibilities

• Successfully onboard and manage a portfolio of clients using Scorpion’s Direct Marketing Services.
• Re-engage and motivate clients who pause or lose momentum during onboarding.
• Collaborate with clients to define clear marketing goals and create customized campaigns across email, direct mail, and text.
• Build, manage, and optimize audience segments within ServiceTitan Marketing Pro.
• Partner with internal creative and technical teams to develop effective marketing assets.
• Track and analyze campaign performance metrics (e.g., open rates, conversions, engagement) to identify opportunities for improvement.
• Ensure timely and thoughtful client communication and follow-up.
• Proactively identify areas for product enhancement and share client insights with your team.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field — or equivalent experience.
• 2+ years of experience working with marketing or client success teams, ideally in a SaaS, marketing, or digital services environment.
• Experience with ServiceTitan Marketing Pro or similar CRM/marketing automation tools is a plus.
• Excellent communication skills — you’re clear, empathetic, and solution-oriented.
• Strong organization and attention to detail with the ability to manage multiple clients and projects.
• Creative problem-solver with a proactive mindset.
• Collaborative team player who values feedback and continuous learning.
• Comfortable analyzing data and using metrics to drive decision-making.
• Experience with copywriting or editing for marketing content (emails, campaigns, etc.) is a bonus.

Preferred

• Experience with copywriting or editing for marketing content (emails, campaigns, etc.) is a bonus.

Benefits

• 100% employer-paid medical, dental, and vision insurance
• Flexible paid time off, so you can rest, relax, and recharge away from work
• Paid parental leave
• Paid cell phone and service
• Remote office allowance
• Professional development and development courses
• Regular manager check-ins to drive performance and career growth through Lattice