Responsibilities

• Ensure timely delivery of mail files to manufacturing or back to the client, if Quad is not the printer.
• Serve as an additional checkpoint in the process of producing a mail file that matches the client's expectations and the strategy agreed upon.
• Manage a multitude of medium- to large-scale projects across disciplines, ensuring successful delivery from kickoff through final execution.
• Collaborate with cross-functional teams (creative, strategy, account, production, and media) to define project objectives, build timelines, and establish key milestones.
• Own project scope, schedules, and budgets, proactively managing changes, risks, and resources to ensure delivery on time, on budget, and to quality standards.
• Manage resource allocation and identify dependencies early to maintain workflow efficiency.
• Leverage project management tools (e.g., Workfront) to maintain transparency and provide clear visibility into progress, deliverables, and milestones.
• Partner with the Analytics Liaisons, Data Engineers, Strategists, and Account Leaders to ensure all requirements are met for each campaign, and all necessary details are communicated across these teams.
• Serve as the central point of contact between internal teams and account leads, managing day-to-day communications and ensuring alignment across stakeholders.
• Confidently manage tactical client communications, providing clear, timely updates on project status, risks, and milestones as required.

Requirements

• 2-5 years of project management experience in a fast-paced, client-service environment (agency experience preferred), or equivalent combination of experience and demonstrated capability.
• Ability to manage projects involving technical, data, or reporting-focused deliverables while translating needs across technical and non-technical stakeholders.
• Familiarity with direct mail terminology and strategies is preferred. Similarly, basic understanding of lift-over-control measurement techniques and in-market test design would be ideal.
• Highly organized and detail-oriented, with the ability to manage multiple small to mid-level complex projects simultaneously.
• Strong problem-solving and critical-thinking skills, with a proactive and solutions-oriented mindset.
• Excellent communication skills, both written and verbal, with the ability to align cross-functional teams.
• Ability to thrive in a fast-paced environment, balancing competing priorities with composure and clarity.
• Strong collaboration and relationship-building skills, fostering trust and accountability across teams.
• Self-directed and proactive, with a high level of ownership and accountability.
• Proficiency in project management tools and Microsoft Office Suite; experience with Workfront or similar systems preferred.

Benefits

• We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.