Responsibilities

• Establishes the agency as a trusted strategic partner by leading day-to-day client strategy, relationship management, and strategic counsel.
• Leads the development of omnichannel strategies that align brand objectives with audience needs and channel best practices, forming the foundation for measurable engagement.
• Acts as a strategic consultant, guiding clients in leveraging data, insights, and analytics to design, activate, and scale customer-centric marketing programs.
• Supports the Account team in understanding client goals and offerings, helping shape marketing direction through innovative, insight-driven solutions.
• Translates strategic insights into actionable campaign roadmaps, leading tactical planning and ongoing optimization to ensure cohesive execution.
• Facilitates workshops, client meetings, and presentations to shape strategic direction, communicate recommendations, and align cross-functional stakeholders.
• Communicates and defends strategic recommendations clearly and persuasively to clients, ensuring buy-in and understanding at all levels.
• Applies expertise in omnichannel engagement planning—including journey mapping, segmentation, content strategy, and channel orchestration—to inform experience design.
• Partners with CXOE, technology, and analytics teams to guide or support implementation of CRM, marketing automation, and personalization platforms that enable scalable, data-driven engagement.
• Identifies opportunities to expand agency capabilities within client accounts, driving organic growth and contributing to revenue goals through cross-sell strategies.

Requirements

• 8–10 years of experience in omnichannel engagement strategy, customer experience, or digital marketing within pharma, med-tech, or life sciences, ideally with experience at a healthcare agency serving as Agency of Record (AOR) or within a biopharma organization.
• Proven experience in leading and managing teams, providing strategic direction, and fostering a collaborative environment.
• Experience building and maintaining strong client relationships, understanding client needs, and delivering strategic initiatives that exceed expectations.
• Experience driving thought leadership in strategic planning and data-driven marketing approaches for life science or healthcare clients.
• Ability to identify and pursue growth opportunities to expand strategic services to clients.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Demonstrated experience developing and implementing strategic engagement programs in the healthcare and life sciences sectors to raise the visibility of brands, products, technologies, and client thought leaders.
• Experience with client-facing presence and interaction with C-Suite level.

Benefits

• Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions
• 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan
• Parental Leave. Generous paid time off for parents to bond with their newest addition
• Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers.
• And more! We offer flexible time off, life insurance, LTD, a robust employee assistance program, and more!