Responsibilities

• Execute ongoing review sourcing campaigns, including day‑to‑day activation and optimization.
• Monitor performance across review platforms and deliver optimization recommendations based on trends, sentiment, and engagement.
• Partner closely with the SEO team to ensure alignment on AI‑driven optimization, discoverability, and content strategy across review ecosystems.
• Build and operationalize a review response strategy, aligning closely with community management and social teams to ensure consistent voice and timely engagement.
• Manage content updates, messaging alignment, and ongoing optimization across key review sites.
• Monitor performance, sentiment, and engagement metrics on review platforms, translating insights into actionable recommendations.
• Support programs that encourage authentic customer reviews in alignment with brand and compliance guidelines.
• Support the execution of TripIt email marketing programs, including content setup, scheduling, QA, and deployment.
• Collaborate with stakeholders to ensure email messaging aligns with campaign objectives and customer lifecycle moments.
• Assist with reporting and analysis of email performance, identifying optimization opportunities to improve engagement and effectiveness.

Requirements

• 1–3 years of experience in digital marketing, content marketing, or related field.
• Bachelor’s degree in Marketing, Business, or a related discipline, or equivalent practical experience.
• Hands‑on experience with digital marketing tools and platforms such as review site platforms, email marketing tools, Adobe, Drupal, or other web CMS platforms.
• Strong passion for delivering world‑class customer and digital experiences.
• Experience working in a global environment with remote or distributed teams.
• Excellent troubleshooting, problem‑solving, and organizational skills.
• Ability to manage multiple priorities while maintaining attention to detail in a fast‑paced environment.
• Strong analytical skills with a data‑driven mindset.
• Excellent written and verbal communication skills.
• Ability to pass a background check.

Nice To Have

• Experience supporting or executing email marketing programs is preferred.

Benefits

• priority on wellbeing
• great benefits
• constant learning, skill growth, and a team that wants you to grow and succeed
• flexible working models
• inclusion and health focus