Responsibilities

• Support day-to-day social operations, including account acquisition, setup, verification, permissions, and access management across social platforms.
• Coordinate quarterly account audits, password resets, and permission reviews in accordance with Disney Cybersecurity and brand safety standards.
• Support third-party platform integrations and ongoing maintenance for social management and reporting tools, including Sprinklr, Crisp, and similar platforms.
• Create and maintain marketing distribution lists supporting the broader Digital Marketing COE.
• Conduct regular audits of owned social channels to ensure account accuracy, compliance, and operational consistency.
• Partner with internal stakeholders and platform representatives to troubleshoot technical issues and escalate platform-related concerns.
• Support YouTube operations, including CMS administration, channel management, monetization, policy settings, geo-targeting, and publishing workflows.
• Coordinate YouTube and Creator program contracts, purchase orders, invoicing, payments, and budget tracking.
• Ensure accurate financial coding and allocation across Lines of Business while maintaining regular reporting for business stakeholders.
• Partner with Finance, Legal, Procurement, and business leaders to facilitate contract execution and proactively resolve operational roadblocks.

Requirements

• 3+ years of experience supporting digital marketing, social media operations, marketing operations, YouTube operations, or a related field.
• Working knowledge of major social media platforms, including YouTube, Instagram, Facebook, TikTok, and X.
• Experience working within the YouTube CMS ecosystem, including channel administration or backend operations.
• Experience supporting contracts, purchase orders, invoicing, vendor management, or budget tracking.
• Strong organizational, analytical, and project management skills with exceptional attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to collaborate across diverse stakeholder groups.
• Demonstrated problem-solving skills with a continuous improvement mindset.
• High level of professionalism, discretion, and ability to handle confidential information.

Preferred

• Experience supporting creator or influencer marketing programs.
• Experience with Airtable, Sprinklr, Crisp, Salesforce, Zendesk, Dash Social or similar workflow and CRM platforms.
• Experience working within a large, matrixed media, entertainment, or technology organization.
• Knowledge of social platform governance, digital rights management, or content monetization.