Responsibilities

• Briefing agency and freelance partners to ensure timely, brand-compliant assets for deployment across internal and external channels.
• Creating high-quality written, graphic, and long-form content for JSX’s organic footprint and supporting paid initiatives as needed.
• Supporting the Digital Marketing Manager in optimizing the email program using recently deployed marketing software.
• Conducting digital research and competitive analysis across paid and organic channels independently and alongside agency partners.
• Serving as a liaison between Marketing and the Social Experts team within Customer Support to structure, train, and enforce brand standards in social interactions.
• Updating and monitoring online and app-based informational assets including Google, Apple, rideshare platforms, TripAdvisor, Yelp, and similar channels.
• Supporting Partnership Marketing on events, activations, and on-location brand initiatives.

Requirements

• Bachelor's Degree in Marketing, Business Administration, or related field
• 1-3 years experience in marketing roles or related internships
• Proficient in Microsoft, Apple/iOS, Adobe, and other UX/CX/Marketing tools
• Strong copywriting and editing skills with attention to brand voice and tone.
• Excellent organizational skills with the ability to manage multiple projects and deadlines in a fast-paced environment.
• Ability to learn new platforms and tools quickly in a dynamic, fast-paced environment.
• Analytical mindset with the ability to interpret data and translate insights into actionable strategies.
• Strong interpersonal skills and ability to collaborate across teams and departments.
• Keen eye for design and detail to uphold JSX’s brand aesthetic and standards.

Preferred

• Experience with CRM systems and email campaign platforms (e.g., Klaviyo, Salesforce, HubSpot).
• Experience supporting paid social, programmatic, or influencer marketing campaigns.
• Strong written and verbal communication skills with an eye for detail and tone.
• Interest in design, digital storytelling, and emerging marketing trends.
• Familiarity with content management systems, social scheduling tools, and analytics platforms (e.g., Meta Business Suite, Later, Google Analytics).
• Basic understanding of SEO principles and content strategy.
• Comfort working with creative briefs, production schedules, and cross-departmental requests.
• Collaborative mindset with a positive, proactive approach to problem-solving.
• Passion for delivering memorable customer experiences and enthusiasm for JSX’s mission to make flying simple and joyful.

Benefits

• Health Benefits: New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%
• Generous PTO: Take time to recharge with our flexible PTO plan.