Responsibilities

• Website Content Management: Build, maintain, update, and design informational and blog pages across our websites (700+ pages) within our CMS, ensuring content is accurate, on-brand, up-to-date, and well-structured within the page layout.
• Stakeholder Collaboration & Request Traffic: Serve as a point of contact for stakeholders across the organization requesting website page edits and builds—managing intake, prioritization, timelines, and communication from request through to publish.
• Mobile App Content: Update and manage marketing content within our mobile app(s), ensuring consistency with web content and adherence to platform-specific formatting and functionality.
• Information Architecture & UX: Apply web and content best practices–hierarchy, navigation, scannability, accessibility (WCAG)–when building or restructuring informational pages to improve user experience and findability.
• Process Optimization: Streamline, improve, and create new documentation processes across teams to enhance efficiency.
• Visual Quality Assurance: Conduct regular QA checks to ensure content displays correctly across different browsers and devices.
• Other Duties as Assigned: Participate in a team culture of supporting one another by being trained in duties outside of your day-to-day as a backup when team members are out, or bandwidth and priorities shift temporarily. Backup duties include email production and digital tools and systems.

Requirements

• 1-2 years experience with CMS platforms, basic HTML/CSS
• 1-2 years of experience in digital content, web management, performing arts, a digital agency, or marketing/communications
• Understanding of website content hierarchy, UX best practices, and accessibility standards (WCAG)
• Strong attention to detail and organizational skills
• Self-starter with a proactive mindset
• Strong verbal and written communication skills
• Comfortable managing multiple projects and deadlines
• Collaborative and team-oriented

Preferred

• Familiarity with Google Analytics or similar reporting tools is a plus
• Adobe Creative Suite and Figma experience is a plus
• Fluency in a second language is a plus