Digital Community Management Associate at M Booth | New York, USA | $56K/yr – $65K/yr

M Booth

Digital Community Management Associate

New York, USA (Hybrid)

$56K/yr – $65K/yrMid Level2+ years expFull time

Posted 3 months ago

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Job Summary

Drive social community management and live content for B2B brands, coordinating with teams to publish timely content and report on performance.

Own daily community management across LinkedIn, YouTube, X, and Facebook with brand voice
Must-have: 2–4 years of experience managing social media communities for brands
Standout: Experience coordinating with cross-functional teams using Sprinklr

Job Description

Responsibilities

Be the Voice of the Brand with a B2B lens
Own daily community management across Linkedin, YouTube, X, and Facebook for our Brands - identifying opportunities to comment on other posts and responding on our own
Monitor brand and industry conversations using tools like Brandwatch, and Talkwalker, with manual support
Quickly draft and post comments aligned with established Brand voice
Spot and flag potential issues early, and respond per our established protocols
Attend live events or in-office war rooms to support real-time coverage and engagement
Maintain trackers to log community engagements, responses, and opportunities surfaced
Project Manage Like a Pro
Drive small-scale projects independently, for example, partnering with external orgs or collaborators to get content live
Work closely with a team that includes a Project Manager and Account Manager to keep things moving smoothly - experience in Monday.com a plus
Coordinate real-time content moments quickly and creatively
Anticipate needs and ask smart questions
Work Closely with Clients
Join client meetings to listen in on any SL / CM / posting needs or shifts as well as sharing social insights in real time
Review meeting agendas and recaps that keep everyone aligned
Provide thoughtful POVs and platform-informed recommendations live and via email
Proactively respond to our client emails for the workstreams you manage
Collaborate with clients and partners on content that authentically features the brand
Collaborate and Plan Across Teams
Publish content, maintain content calendars, and keep cross-functional teams synced
Comfortable with reporting and publishing tools (we use Sprinklr) to execute content calendars
Track performance and share learnings to inform future work
Partner with Analytics on monthly reporting and recommendations
Help translate social trends, tone shifts, and memes into actionable content ideas for weekly trend spotting send
Create Content
Develop clever posts when speed or real-time relevance matters
Strong social copywriting skills a must
Work with the creative team to bring posts to life
Knowledge of AI tools (Gemini) a plus in assisting with the content creation process

M Booth

3.9 Glassdoor

Our agency was born 40 years ago with entrepreneurial roots, a people first culture, and a passion for creativity and innovation. As we look to the future we believe Only the Bold will make lasting impact and change. From culture to creative, today bold moves everything we do. M Booth is a creative agency that produces award-winning, culturally-competent campaigns that change perceptions of key stakeholders and behaviors of consumers. We are relentlessly passionate about our clients and their business, whether that means leading in digital innovation, developing breakthrough campaigns and content, reaching more people through earned, or unleashing insights that unlock ideas that win in the marketplace. We have a #makeshifthappen mindset and believe our work can and should contribute to an equitable world. The industry has noticed. We have been awarded PRovoke Creative Agency of the year 2023, A Campaign Best Agency 2023, and a Best Place to Work year after year from AdWeek, PRWeek and PRovoke.

Founded in 1984

New York, NY, US

414 employees (109 in marketing)

mbooth.com

67% recommend to a friend

79% CEO approval