Responsibilities

• Create, schedule and coordinate distribution of email to over 600,000 Syracuse University alumni, parents and friends.
• Responsible for reviewing all submitted content for errors, and University appeal and gift compliance.
• Review content for WCAG (Web accessibility), CAN-SPAM and PCI compliance.
• Generate daily reports and communicate with senders of email about sent data including open rate, click-through, unsubscribes, etc.
• Serve as backup support for digital event registration processes including registration page builds, updates, troubleshooting, on-demand reporting and tracking gifts made via registration.
• Assist with producing and distributing reports and analytics for events as needed.
• Provide user support to campus partners for Encompass (Cuse Community) environment, email/CAN-SPAM compliance, WCAG (Web accessibility compliance), PCI compliance and gift and appeal compliance.
• Provide training to campus partners on Digital Experience Team processes and procedures.
• Assist the Assistant Director of Digital Communications with generating daily email statistics reports. This requires communicating to partners about email engagement data including open rate, click-through, unsubscribes and other metrics.
• Send daily reports to division on recent email sends.

Requirements

• Associate degree or equivalent experience required.
• Some experience working with digital tools, including email marketing and event management systems preferred.
• Experience working in environments that require adherence to regulations/procedures.
• Experience working with and creating Excel spreadsheets.
• Demonstrated organizational skills.
• Strong customer service skills both in-person and remote using various forms of technology.
• Event support may require after-hours, night/weekend work.

Preferred

• Encoura Encompass or similar experience a plus
• Editing or proofreading preferred