Responsibilities

• Own program management for communications and engagement programs, covering planning, reporting, stakeholder coordination, and daily operations.
• Direct daily work to align with PMO goals and PMO direction.
• Coordinate cross-functional engagement across IT, cybersecurity, data ops, and mission stakeholders to ensure integrated workstreams.
• Maintain readiness via schedule, resources, deliverables, and dependency management.
• Support workforce planning and staffing for communications and engagement teams.
• Manage risks and issues and drive cross-team escalation and resolution.
• Ensure deliverables meet quality, compliance, accuracy, and timeliness.
• Facilitate stakeholder meetings, syncs, governance reviews, and program coordination.
• Track and report performance metrics, SLAs, KPIs, and engagement dashboards for decision-making.
• Support development and refinement of SOPs, workflows, quality controls, and engagement processes.

Requirements

• Minimum 10 years of experience supporting communications, outreach, engagement, operations, program management, or related mission support activities.
• Proven experience in managing complex and multifaceted programs.
• Strong understanding of stakeholder engagement, outreach planning, readiness management, operational coordination, and cross-functional collaboration.
• Experience supporting risk management, issue resolution, performance reporting, and stakeholder engagement activities.
• Demonstrated ability to manage multiple priorities and workstreams in complex, fast-paced environments.
• Excellent communication, relationship-building, and stakeholder management skills, including the ability to engage effectively with senior leaders and clients.
• Strong organizational, analytical, and problem-solving abilities with exceptional attention to detail.
• Ability to exercise sound judgment, anticipate challenges, and proactively identify solutions.
• Experience developing and improving operational processes, workflows, and quality assurance measures.
• Commitment to collaboration, accountability, operational excellence, and high-quality client service.

Preferred

• Experience working within federal government or DoD environments.
• Familiarity with PMO governance, Agile methodologies, ITIL frameworks, or similar operational models.
• Active Secret security clearance.
• PMP, Agile, or ITIL certifications.

Benefits

• 12 weeks’ full pay for Primary Carers and 6 weeks for Secondary Carers (after one year of service; return requirements apply for subsequent leave)
• Applies to birth, adoption, and surrogacy
• Up to 10 days’ paid fertility leave per year (5 per cycle)
• 2 days’ paid leave for new grandparents
• $2,500 annual interest-free parental loan
• $6,000 interest-free fertility treatment loan
• Choice of three medical plans (HSA at $0 cost; EPO 75% employer funded; PPO 65% employer funded)
• 70% employer-funded dental and vision coverage
• Generous paid time off, sick leave, and holidays, including office closure between Christmas & New Year’s
• Gym membership reimbursement and/or Wellhub subscription