Responsibilities - Manage program management activities for communications, outreach and engagement programs, including planning, reporting, stakeholder coordination, and day-to-day operational execution. - Direct day-to-day activities and ensure alignment with program management objectives and PMO direction. - Coordinate engagement efforts across multi-disciplinary teams including IT, cybersecurity, data operations, and other mission stakeholders to ensure seamless integration across workstreams. - Maintain outreach and engagement readiness through schedule management, resource tracking, deliverable oversight, and operational dependency management. - Support workforce planning, forecasting, and staffing coordination for communications, outreach & engagement functions. - Monitor and manage risks, issues, and mitigation activities while facilitating cross-team escalation processes and resolution efforts. - Ensure all deliverables meet quality, compliance, accuracy, and timeliness requirements. - Facilitate stakeholder meetings, operational syncs, governance reviews, and program coordination activities. - Track and report performance metrics, service-level agreements, key performance indicators, and engagement-related dashboards to support informed decision-making. - Support the development and refinement of standard operating procedures, workflows, quality controls, and engagement processes. - Collaborate with communications teams to align messaging with outreach priorities, stakeholder insights, and program objectives. - Prepare reports, executive briefings, and engagement updates for client leadership. - Identify opportunities for continuous improvement and implement solutions that strengthen operational effectiveness and stakeholder engagement. - Build and maintain strong working relationships with internal teams, mission partners, and senior stakeholders while serving as a trusted point of coordination across the program. Requirements - Minimum 10 years of experience supporting communications, outreach, engagement, operations, program management, or related mission support activities. - Proven experience in managing complex and multifaceted programs. - Strong understanding of stakeholder engagement, outreach planning, readiness management, operational coordination, and cross-functional collaboration. - Experience supporting risk management, issue resolution, performance reporting, and stakeholder engagement activities. - Demonstrated ability to manage multiple priorities and workstreams in complex, fast-paced environments. - Excellent communication, relationship-building, and stakeholder management skills, including the ability to engage effectively with senior leaders and clients. - Strong organizational, analytical, and problem-solving abilities with exceptional attention to detail. - Ability to exercise sound judgment, anticipate challenges, and proactively identify solutions. - Experience developing and improving operational processes, workflows, and quality assurance measures. - Commitment to collaboration, accountability, operational excellence, and high-quality client service. Nice_to_have - Experience working within federal government or DoD environments. - Familiarity with PMO governance, Agile methodologies, ITIL frameworks, or similar operational models. - Active Secret security clearance. - PMP, Agile, or ITIL certifications. Benefits - Family & parental support - 12 weeks’ full pay for Primary Carers and 6 weeks for Secondary Carers (after one year of service; return requirements apply for subsequent leave) - Applies to birth, adoption, and surrogacy - Up to 10 days’ paid fertility leave per year (5 per cycle) - 2 days’ paid leave for new grandparents - $2,500 annual interest-free parental loan - $6,000 interest-free fertility treatment loan - Healthcare & wellbeing - Choice of three medical plans (HSA at $0 cost; EPO 75% employer funded; PPO 65% employer funded) - 70% employer-funded dental and vision coverage - Generous paid time off, sick leave, and company holidays, including an office closure between Christmas & New Year’s - Gym membership reimbursement and/or Wellhub subscription - 401(k) with 4% employer match - 24/7 mental health support through Self Space - Social events, happy hours, professional development trainings, etc. - Work from anywhere for up to 2 weeks per year (subject to approval) - Culture & development - $300 annual cultural stimulation allowance (accrued monthly; available after 90 days) - Weekly Thursday happy hour - Mentorship and Buddy programs