Responsibilities

• Manage a portfolio of affiliate and API-integrated demand partners running user acquisition campaigns on the Xsolla Offerwall, serving as their primary day-to-day point of contact.
• Support the onboarding of new affiliate and API partners, coordinating with technical and operations teams to ensure integrations are completed accurately and on schedule.
• Maintain accurate records of partner accounts, campaign configurations, and integration statuses in CRM and internal tracking tools.
• Monitor live campaigns across affiliate and API partners, flagging performance anomalies and working with internal teams to resolve discrepancies quickly.
• Assist partners with technical questions related to API documentation, tracking setup, postback configuration, and feed integration.
• Coordinate with the technical team to triage and resolve integration issues, acting as a clear communication bridge between partners and internal stakeholders.
• Review campaign data regularly using KPIs such as CPI, CTR, conversion rate, and install volume to identify issues and surface optimization opportunities.
• Prepare regular performance reports and campaign summaries for partners, translating data into clear, digestible updates.
• Support senior account managers in preparing business reviews, renewal materials, and growth presentations for key accounts.
• Respond to partner inquiries promptly and professionally, maintaining a high standard of service across all communications.