Responsibilities

• Accountable for maintaining a high degree of Client Satisfaction that includes internal team partners as “Clients”
• Accurately records business metrics Time Tracking, Quality, and Billing per established business and team policies
• Challenges the status quo for implementing process improvement at an individual level while also recommending improvements at the team level.
• Develop strong relationships with both internal and external partners while balancing client satisfaction against strong service delivery
• Effectively communicates project status and risks in a timely fashion to leadership and account manager
• Ability and willingness to adopt and contribute to change while avoiding change for the sake of change
• Balances the needs of the business, clients, and team, applying business acumen to decision-making
• Ensures comprehensive, clear, and accurate documentation of assigned work.
• Identifies risk of challenges and conflicts, escalating them to management for remediation.
• Completes other job-related tasks as assigned.

Requirements

• A bachelor's degree in a related field or equivalent experience.
• Experience with SQL and the ability to successfully work with disparate data across multiple sources using multiple tools: E.g., SSIS, SSMS, Alteryx.
• An in-depth understanding of donor management, data services, data processing, and analytics.
• A strong professional background in segmentation, list pulls, data hygiene, and data processing services.

Preferred

• Previous experience in Non-Profit Donor Fundraising Acquisition Merge-Purge preferred.
• Strong technical proficiency with data integration and cleansing tools, combined with the ability to collaborate effectively with both technical and non-technical stakeholders.

Benefits

• Earn a competitive salary and have access to comprehensive health, wellness, and retirement benefits.
• Enjoy paid holidays and generous paid time off, ensuring you have the time and space to recharge and pursue your other passions.