Responsibilities

• Document commitments and next actions for the Customer Success Specialist workflow at Harvest Advertising; use Escalation Management, Customer Care, and Service Documentation to keep owner visibility explicit within digital advertising and marketing across social media, SEO, paid campaigns, audience strategy, creative execution, and performance reporting.
• Escalate complex cases with enough context for the next owner for the Customer Success Specialist workflow at Harvest Advertising; use Follow-Up, Issue Resolution, and Call Handling to keep booking evidence explicit within digital advertising and marketing across social media, SEO, paid campaigns, audience strategy, creative execution, and performance reporting.
• Handle assigned customer or client requests for the Customer Success Specialist workflow at Harvest Advertising; use CRM, Service Documentation, and Client Communication to keep closure evidence explicit within digital advertising and marketing across social media, SEO, paid campaigns, audience strategy, creative execution, and performance reporting.
• Review available history before responding for the Customer Success Specialist workflow at Harvest Advertising; use Customer Experience, Call Handling, and Case Documentation to keep owner visibility explicit within digital advertising and marketing across social media, SEO, paid campaigns, audience strategy, creative execution, and performance reporting.
• Resolve routine issues within approved guidance for the Customer Success Specialist workflow at Harvest Advertising; use Case Management, Client Communication, and Knowledge Base to keep booking evidence explicit within digital advertising and marketing across social media, SEO, paid campaigns, audience strategy, creative execution, and performance reporting.