Fox Fruit

Customer Service Representative

Columbus, OH (On-site)

$4K/mo – $4K/moEntry LevelFull time

Posted 2 months ago

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Job Summary

Handle frontline customer interactions by resolving inquiries, delivering accurate information, and escalating issues while maintaining clear records to support consistent service.

  • Customer-facing operations: resolve inquiries, concerns, and service requests with clarity.
  • Issue handling: diagnose basic problems and route more complex cases to the right path.
  • Operational discipline: keep organized interaction logs and backstop daily team goals.

Job Description

Responsibilities

  • Assist customers with inquiries, concerns, and service requests.
  • Provide clear, accurate, and professional information.
  • Resolve basic issues and escalate when necessary.
  • Maintain organized records of customer interactions.
  • Support daily operations and contribute to team goals.
  • Ensure a positive and consistent customer experience.

Requirements

  • Strong interpersonal and communication skills.
  • Customer-first mindset with a positive attitude.
  • Reliable, punctual, and detail-oriented.
  • Comfortable interacting with diverse individuals.
  • Basic computer skills (data entry, CRM systems).
  • Entry-level applicants encouraged; training provided.

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