Customer Marketing Manager - Remote at PayNearMe | New York, USA | $130K/yr – $145K/yr

PayNearMe

Customer Marketing Manager - Remote

New York, USA (Remote)

$130K/yr – $145K/yrManager4+ years expFull time

Posted 5 months ago

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Job Description

Responsibilities

Design and execute targeted marketing programs that drive client engagement, product adoption, and retention
Develop segmented communication strategies based on client lifecycle stage, vertical, and product usage
Create compelling content (case studies, success stories, webinars, newsletters) that demonstrates value and best practices
Drive attendance and engagement for training and educational programs
Partner with sales and customer success teams to identify upsell and cross-sell opportunities
Build and manage nurture campaigns that move clients toward expansion conversations
Develop reference programs and advocacy initiatives that turn satisfied clients into promoters
Define success metrics for client marketing programs and track performance against goals

Requirements

4-6 years of B2B marketing experience, with at least 2 years focused on client/customer marketing
Proven track record developing and executing multi-channel marketing programs that drive measurable business outcomes
Strong analytical skills with experience using data to inform strategy and measure impact
Excellent written and verbal communication skills, with ability to craft compelling narratives
Experience with marketing automation platforms (e.g., Marketo, HubSpot, Pardot) and CRM systems (Salesforce)
Self-starter who can manage multiple projects simultaneously and drive initiatives to completion
Ability to work effectively across product, marketing, and operations teams to drive results

Benefits

100% Remote (must be in US)
Stock options with standard startup vesting - 1 year cliff; 4 years total
$50 monthly communication expense stipend to go towards your phone/internet bill
$250 stipend to enhance your WFH setup
Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
Premium medical benefits including vision and dental (100% coverage for employees)
Company-sponsored life and disability insurance
Paid parental bonding leave

PayNearMe

3.8 Glassdoor

PayNearMe builds technology to transform the payment experience for businesses and their customers. With PayXMTM, the industry’s first platform purpose-built for Payment Experience Management, every touchpoint of the payment journey is simple—driving satisfaction, accelerating payments, and lowering the total cost of acceptance. A single platform, contract and integration supports all major payment types and channels, from PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay to cards, ACH and cash at over 62,000 U.S. retail locations. Thousands of non-commerce businesses across industries, including consumer lending, iGaming and online sports betting, property management, and tolling, trust PayNearMe to deliver a complete, seamless payment experience. PayNearMe is offered by PayNearMe MT, Inc., which is a wholly owned subsidiary of PayNearMe, Inc.Follow PayNearMe on X and Facebook. © 2025 PayNearMe Inc. All rights reserved. Money transmission services are provided by PayNearMe MT, Inc, a wholly owned subsidiary of PayNearMe, Inc.

Founded in 2009

Santa Clara, California, USA

259 employees (24 in marketing)

home.paynearme.com

81% recommend to a friend

99% CEO approval